PPRuNe Forums - View Single Post - BA response time to complaint?

22nd Aug 2011, 12:48

#31 (permalink)

manintheback

Join Date: Sep 2004

Location: UK

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BA carry around 31.5 million passengers a year, somewhat down from their peak of 40million plus in 2002. So currently thats avergaing around 86000 a day.

Difficult to believe they get 5000 complaints a day - that would be 1 in 17 passengers.