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Old 21st Aug 2011, 12:25
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Lon More

More than just an ATCO
 
Join Date: Jul 1999
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A hug, Bren? You were lucky, more likely a boot up the Erris for making the Supervisor's day a bit more complicated; and told to make the tea whilst you're thinking about your statement.


It has changed (it had to). ATC Watcher's given some good starting info. but it can and should go a long way beyond that. Help should be offered immediately after the incident, during the investigative stage and after. Everybody's needs are different - ranging from a sympathetic ear over a coffee, or a beer in the pub afterwards, to full-on psychiatric help.

Not every unit can, or will do this. Unfortunately some find it a waste of time and money ignoring the fact that the staff are the unit's biggest asset.

Last edited by Lon More; 21st Aug 2011 at 16:55.
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