The AUC is no longer ....
From their web-site:
With effect from 9 March 2011, the Air Transport Users Council (AUC) ceased to exist. The AUC's complaints handling function is now part of the Civil Aviation Authority, and consumer representation will be undertaken by a new body, the Aviation Consumer Advocacy Panel. This move follows a review by the CAA of passenger representation in the UK. The changes are explained in more detail in this
CAA press release.
An early priority will be to integrate the AUC website with the CAA's. In the meantime, the advice pages on this website remain valid, and the contact details for complaints and enquiries are on the
contact us page.
Pity. The AUC was actually quite effective and fair. No idea what the new mandarins at the ACAP will be like, but one can imagine.