BA response time to complaint?
Last week the Much Beloved had a booking
Monday evening Glasgow - London City
Tuesday morning Heathrow - Gibraltar
with return on Thursday Gib - LHR - Glasgow.
All the flights were on British Airways
BA cancelled the GLA - LCY flight and they put her on a later flight to LHR instead. She caught the Tuesday morning flight to Gibraltar as scheduled but on checking in at Gib to return she was told that she had been a "no show" on one of the outbound flights and that all her tickets had been cancelled, the fare confiscated and that she would have to fork out large amounts for a new ticket home. This was despite all protestations that she hadn't been a no show anywhere.
She eventually made it home after forking out £400 for an Easyjet ticket but was upset to put it mildly.
She put in a complaint to BA while still in Gibraltar Thursday and a second, with full details on Friday. Other than the standard computerised replies with two different Customer Relations case numbers there has been no response from BA to date.
Anyone know how long BA normally take to respond to complaints? Also suggestions about where to refer the problem if there's no response?