Reading the Aer Arann reply i seriously dont understand how they feel no further action is needed? unless of course a private settlement between the passenger and crew member involved has been made or if his claims are pure bull**it which i highly doubt, if anything the Aer Lingus reply seems acctually better even though it has nothing to do with them but their brand! Dreadfull for Aer Arann especially though no passenger should be treated in such a manner and i hope this complaint goes a lot further.