this thread is about judging people at skin deep level,
Exactly VF - and that is just what a customer does when he/she sees the pilot that will be flying them/their family/colleagues/associates. They have nothing else to judge the pilot on.
If I saw a tattooed, unshaven, shabbily dressed pilot there is no way I or anyone close to me would be getting in the machine.
This is what CP's have to consider.