Originally Posted by Grounded27
Well YES. The transgressions of the industry have nothing to do with the expectations that are sold to the market. Come on, a bit of business sense? Chock it up to loss v/s profit. If your inadiquate airline can not provide reasonable service you are at a loss. There is a disparity in service that has degraded over time despite having more reliable machines. Airlines seek to maintain less spares for profit. This level of business is decided beyond our control, but we can not seriously dismiss the expectations of our customers?
With the utmost respect, I submit that is TOTAL Bullshevack! Airlines are not factories pumping out widgets, or rubber dog poo. They peddle a trip in an airplane. A flying machine. An assembly of man made bits and pieces that has to perform as designed, or people could die. We do not take that responsibility lightly. When something among those bits and pieces is faulty, we have to know it, find it, and determine whether or not it's safe to fly without it. If it was strictly economics driven (ie., if the beancounters always got their way), an awful lot more airplanes would be falling from the sky on a regular basis.
If people have the expectation to go when their ticket says they go, regardless..... They're using the wrong form of transport, and we've saved millions of lives by denying them that result, on occasion.
Beancounters be damned. Sickeningly selfish litigants be damned... lawyers be damned. Air travel is not bus travel and the rules we live by are designed to avoid killing people, including the idiots that would "expect" their ticket is a contract to get them somewhere exactly as they expect.
Stuff happens!