The issue then is exactly what product is paid for, right?
Well YES. The transgressions of the industry have nothing to do with the expectations that are sold to the market. Come on, a bit of business sense? Chock it up to loss v/s profit. If your inadiquate airline can not provide reasonable service you are at a loss. There is a disparity in service that has degraded over time despite having more reliable machines. Airlines seek to maintain less spares for profit. This level of business is decided beyond our control, but we can not seriously dismiss the expectations of our customers?