Interesting to see poor QF slated in this way. QF is not the only carrier to suffer problems like this. You only have to look in the forums of
FlyerTalk - The world's most popular frequent flyer community to see about service, there are some real beauties in there, and
The Aviation Herald to see the tech reports that happen daily.
I remember when QF was way ahead of BA in service standards, but then I'm talking about B707 days!