A cabin services genius and ex [lazy as all get out] hostie has a mantra that goes like this.......
"no aircraft will land into any destination with unconsumed food on board"
The effect of which is as follows.
P/C and J/C cabins are catered exactly to the passenger load.
Main meal choices [per company policy] are offered to our top tier frequent flyers first.
These individuals are already tied to our airline via FF program and as such are unlikely to fly the competition. Great, everyone is happy.
Now the passengers who are left in many cases miss out on their choice of meal, are not tied to us via a loyalty program and feel [given the money they've spent] pissed off.
Genius. These people can fly four sectors to LHR and back and on every sector not get their choice of meal.
Does anyone really think they'll choose Qantas when next traveling to Europe?
Someones KPI is met, $7.00 hot meal component saved on a AUD $7000 J/C fare and a passenger and his wife
never seen again on a Qantas aircraft.
Pure genius.
