The fact that this passenger won't come back next year to our airline does not worry current managers in the slightest. They will have moved on with bonuses in the bank.
KPI's rule. They saved money by utilising the cheapest and most basic maintenance money could buy, and then haggled some more. Costs saved matter to their bonus. The fact future revenue is lost cannot be seen by short term minded accountants. In their eyes, the cost of fixing the plane matters only, and this is less than the savings generated by the cheap maintenance, hence we are doing well.
You have to spend money to save money. In the quest for the worlds lowest costs, this company is soon to be destroyed.