Atmosphere is everything. Especially a welcoming atmosphere. It's daunting for young (and old) first timers who walk into a club to enquire about trial lessons with a handful of questions. It's great if the club welcomes them in the moment they walk through the door and invites them to look around the club and provides them with some printed information on how to proceed, prices and encourages them to become a member and enjoy the club as well as the flying.