Originally Posted by
radeng
Singapore .... to Bangalore ..... Silk Air fly direct (the only carrier who does that she has found)...
Singapore Airlines also have a daily B777 Singapore to/from Bangalore SQ502/3. If the agent can't find that, which is codeshared across Star Alliance and with Silkair as well, on their system, or "can't book" Singapore Airlines, then I indeed don't know what they are doing.
Do point out to the agent that if they, rather than employing some substantial GDS-based booking system that they have to go away on a training course to understand, just type "Flights from Singaore to Bangalore" into Google, it shows all the direct flights in about a second.