All CB is good for is baiting. Like a good engine, it doesn't take much to get him started, and like good finance, a small investment guarantees a large return
By now i think that most people can see that he has nothing useful or even factual to add about anything regarding CX. He himself has admitted to having a massive chip on his shoulder. He has read John Warham's 49'ers and now considers himself a martyr. Let him rant, it only erodes what little credibility he has left.
Thanks for the information regarding the icad scheme, ETOPS240. It is encouraging to read some positive facts from somebody in the know.