PPRuNe Forums - View Single Post - Ryanair-Questions, comments, bouquets & brickbats (Merged) II
Old 26th Jul 2011, 11:36
  #221 (permalink)  
AGPwallah
 
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In-airport duty free purchases allowed on FR

Last Thursday I flew with Ryanair from Oslo Rygge to Dublin. Plastered all over the airport were notices stating that 'one bag of duty free purchases would be allowed on board in addition to one piece of cabin baggage'. This was in contradiction to what was stated on the FR boarding document. Myself and many other passengers took advantage of this and there was absolutely no problem.

When returning from Dublin my partner and I assumed, wrongly, that the same rules would apply, but we were instructed to place our duty free purchases in our one piece of hand luggage. When I tried to discuss the issue with the FR ground staff she just directed me to the statement on the boarding document i.e. 'one piece of hand luggage only'.

Why can't they adopt a policy, if not on a company-wide basis, on a route-by-route basis, otherwise it will just alienate even frequent FR travellers like me.

Has anyone else had this problem?
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