I start this by saying this IS NOT a comment on Flight Saftey, that was NEVER in doubt, just a comment on the service part of the product....
Mrs SOPS, who flies a lot, but due to who I work for and and who she works for has not flown QF for about 15 years.
Due to circumstances she has just flown (as a normal fare pax) a long domestic flight in Y on Qantas....
Her first comment to me was.."I thought I had got on a Garuda flight from 20 years ago"..(she was on a 767 btw) her next big comment was that although she was on a full fare ticket she had to "self check in"..something she had never done, and no help was offered by QF staff to assist....as she said "I thought that sort of thing only happened with Ryanair or in the Third World"
Enough said..I hope all those that have destroyed this once great airline enjoy their bonus
