American carriers may have a service that is crappier (is there such a word?) than Qantas. But that does not mean that AA is wrong with their comments. In fact, they are likely quite correct, and to suggest that just because his service is crappier than ours, that he therefore must shut up is typically arrogant of QF management.
I've said it before, and I'll keep saying it until the cows come home. Joyce and Buchanan are pathetic amateurs and need to go.