GTE,
We had a similar problem some years on a production line. "Squawks" or minor defects/omissions were written up my the inspectors and the corrected by the mechanics. Many times the information on the "squawk" was so vague that the problem could not be found.
Situation, every inspector was sent to a short (two hour) class that explained the importance of correctly filling out the "squawk" and each student had to actually fill out several "squawks" which the instructor critiqued.
At the end of the class the student was given a small (shirt pocket size) card the showed what had to be included in each "squawk" written.
Same type of class could be held for the flight and cabin crew as cabin write ups can be just as confusing!