Had booked a couple of 'Park View' rooms for my family visit to London (we don't get out much!) several months in advance - did the usual confirmation etc only to find upon arrival that the new booking system had deleted my preferences requests - staff handled it very well and although I didn't get my room with a view I was allocated suitable rooms to make up for the error......
four happy-ish campers and a great night was had by all - with the added commotion of returning from the West End to find 128 evacuated - meaning we had to pop off for another couple of drinks whilst the emergency services sorted it out!
leaking fridge juice apparently!
great facility - just wished I had the opportunity to use it more.