AH, I wouldn't saying I was bagging it, rather raising a few questions. Remember, we have been hearing a lot recently about the various business models & sustainability. Jetstar has never been promoted as a premium brand, its always promoted as the minimum possible service + add-ons (its all about choice remember!). I would regard this as "above and beyond" given the price of the ticket. Is this to be repeated everytime something goes wrong? If so, I can't see how it is a viable business.
The LCC model transfers the risk from the airline to the passenger.