Many have had run ins with lord spandex! He has many sides and a slightly pompous and occasionally smug tone from the sidelines!!!
I think 11% over 2 years is not too far off the mark when compared to others in the industry. The removal of smoke and mirrors in the offer (read bull s**t) and what appears to finally be some genuine recognition and resolution of gripes from the top man is very encouraging. Still won't encourage most to stay I think but will make things better for those in transit and those that do stay. On the whole... Yes!