Hi Xray 1. Hope you didnt think that was my angle there... it wasnt
I still believe VS is a superb company, and does not deserve that reputation to be tarnished by a few individuals at management failing to recognise those very issues you mention and deal with them fairly and promptly.
I do think though that every day that goes past with no updates to reassure pax and just keep them informed, even if there's no 'news' on VS's website is very unwise.