As I can only go by the stations I have worked or know about I cannot comment on your station. Maybe because we are a foreign station we get special attention to ensure we are "up to scratch"
Oh and its been a while since I had to work in -15 conditions
The STN FR operation works well with Loader/Dispatchers who do everything but I dont think it will be ever used at my station...
PAX should always be escorted on the Ramp its basic Safety & Security....