On consistency:
“…if you say ‘what is running a good airline all about?’ [the answer is], obviously safety is number one, that’s a given, but it is all about consistency and it’s all about detail. You have to be consistent with whatever you do and you have to look at the detail, because your customer does…”
That doesn’t mean having a gazillion aircraft types in your fleet with a gazillion and ten different interiors and IFE systems.
I am an engineer. It is company policy to provide a thorough handover at shift change. Yet managers can walk away. Promises are forgotten or broken. Strategies are changed for no good reason. etc etc.
Last edited by Nassensteins Monster; 4th Jul 2011 at 02:44.
Reason: addition