On recognising staff:
“So whilst we had to cope with all these events [floods, cyclones, computer shutdowns, downgrading, fuel, currency] we didn’t let them get in the way of doing what we did [ the Game Change Strategy] and the only reason we have been able to do it is frankly we have a great team, and by a team of people I don’t mean in management, but we have a great team of employees and staff and that make the job a little bit easier. To be honest I’m staggered at what we have achieved given the hurdles that have been thrown at us, and I’m immensely proud of what we have done.”
“These guys are fantastic. I’ve said it a hundred times but I really mean it, these cabin crew are brilliant…. And if you look at the pilots… they are a very professional bunch of guys and girls, and you just let them do it…”
By contrast AJ makes cabin crew redundant, calls Qantas engineers “rogues” and pilots “kamikazes”.
Last edited by Nassensteins Monster; 4th Jul 2011 at 02:37.
Reason: additions