A few pointers please...
....SWMBO shouts at me that there is something wrong with her laptop.
"There's a message about something unauthorised...."
"And??"
"Well I can't get into it (the laptop)"
Long story short, after a lot of niggly exchanges it seems that there is an error 0xC004D01 and the message might have been something like "windows has found a change that will limit windows operating" (sic).
All the remedies found by googling the error code involved downloading a utility to the desk top or go to control panel. Neither are accessible. Nor is the bottom tray.
The only positive pointer said "it's probably down to Avast! get rid of it and down load windows security essentials".
Avast! has been on the laptop from at least two years with nary a hiccup so I don't really believe that. It's also on this PC and has been for years.
Not being able to get to the desktop or control panel is a real PITA. Any clues anyone?
The Ancient Mariner