I've never been able to get it to work. I've had 3 attempts and have now given up.
Each time I go into my account, the boeing fleet manuals are all selected and I have to go through and manually de-select every tail number for the QRH section on both B777 & B744!
There is no contact email on the site and no help files.
Initially when it first came out I got it to work partially, only downloaded the FCTM and nothing else.
Waste of time. Just download the bundle when you need them…like once a year with the tech quiz.