Well since VS operate a schedule into BOS I would expect that they do have a rep or two there! Secondly, since their codeshare partner is CO there's no reason why they could not provide staff to assist. I would expect airlines the like of VS to have contingency plans in place for such eventualities. If they don't then they're seriously lacking. So, robtheblade, joking or not, it does look as if st13phil may have a point.