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Where was the bad handling by VA?
I have no issue with the crew's performance, they told us what they knew at the time and did things right (from what I can see), but the handling from disembarkation onwards was poor:
- Disembarked aircraft at approx 23:00, shambolic transport to hotels for 300+ pax relied on taxis(!). I was in the first 100 or so off the aircraft and arrived at the hotel approx 01:30; others were still arriving an hour and more later due to transport issues
- Hotel was initially denying any arrangement to provide accomodation when pax arrived - no one from VA present to sort situation
- Pax not flown out until approx 10pm Saturday, i.e. 2 days later
- No sign of any VA representative outside of BOS terminal for the entire time
If you think that's a good performance then your and my definition of good are different.
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Is it really relevant why the aircraft couldn't be made serviceable?
No. Like I said, I'm just curious.