NotLongNow - actually I think that is the nub of the problem. It is not you, the ATCO, who decides the details of who/what/why/where etc. but the terms of the licence for the airspace and you are (supposedly) required to administer that airspace in accordance with the terms set out in various documents. So please do not say if we pay route charges we can have a service. It is not you that makes that decision but as the previous poster says the poor attitude to GA is sometime quite obvious. For example there is a requirement for you, when access has been requested to your!! airspace and you cannot allow at that time, to provide an estimate of when such access will be granted. How often have you followed that rule please?