PPRuNe Forums - View Single Post - Safety in the Balance
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Old 29th Jun 2011, 10:54
  #10 (permalink)  
Bigbluebroxi
 
Join Date: Feb 2011
Location: UK
Age: 39
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Flight deck I am not, would be nice though!!

I just told them I wasnt removing the airbridge until they got the passengers back into the seats they had been allocated by load control. If they chose to allow them to move again afterwards, then at least i knoew it would not be on my conscience should something have went wrong.

There is a fine line that needs to be tread between providing good customer service and also ensuring safety of everybody, but ultimately as we all know its safety that comes first. When safety is and issue I couldnt care less if its joe bloggs or the queen, same rules apply to everybody.

Its only really one carrier we handle who expect their card holders to be treated like gods. Sorry but they arent any different from another passenger for me. You might have a passenger in economy who has saved for years to afford a holiday, why should they receieve any less quality service than somebody who flys every week?
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