Hi Bigbluebroxi
I'll bet you arent the only one, its a constant battle. Did you need to get the flight deck to talk to them eventually, ? Is it the same with all carriers you handle or any in particular? thats assuming you arent flight deck...in which case ignore that bit
!
Ive noticed a distinct difference in passengers attitude to authority in the past few years particularly when it comes to using mobile phones on board (when they shouldnt be), and talking through safety demos etc etc.