DW
Yes, no doubt, the triple redundant FBW worked exactly as the engineers designed it, but PILOTS were flying the plane. The pilots clearly did not grasp what the computers were trying to do, probably did not understand what the THS was doing and how that might have impacted their recovery attempts, and how they may have reacted properly.
Unfortunately, pilots learn to fly on planes that fly like all the planes built since the Wright Flyer, version 1908, not like Airbuses. There have been a disproportionate number of LOC accidents/incidents in Airbus aircraft. Since the A320 Habeshiem accident, there was the NAT incident, the Australian incident, the Perpignan crash, amongst others.