AZR:
Then you have to let the human crew in unrestricted control, via the ALT law being latched"
Except, in this case, they didn't have unrestricted control. The flight control system kept changing the pitch trim. While this was result of an inexplicable nose-up command on the side stick, the pilots apparently didn't notice it. As I've said several times before, when the system gives up, it needs to turn off autotrim along with the autopilot.