Sir/Ma'am,
Your query has already been answered in this forum. Just go through the last 10-15 pages of this thread.
Nonetheless, email Ms. Parul Huria and Ms. Radhika once again. You can also write to them that you've been waiting for over a year now.
Secondly, now even Ms. Sandra Pinto replies on behalf of Pilot Provisioning. You can email her too on
[email protected]
All the best.