In my opinion, economic hard times should have no effect on the matter of immigration controls, and the lack of staff.
This is something that is being paid for by every passenger, and not the airport.
We have included in every passengers ' airport taxes' an agreed sum to pay for the borders control agency. At Luton it is quite clear that either the airport are not passing on this money to 'borders' so that the service can be provided, or 'borders' are taking the money and not providing the service.
Which is it ? Because I for one will not go through Luton again until a service guarantee is published, and guaranteed.
