Stranded Bali passengers
Well, the passengers stranded in Bali (my wife & I included) were managed extremely well by SA. Put up in 5 star accomodation for two nights with all meals provided and kept informed the whole time by hotel staff and SMS from company.
Whilst it was annoying that we didn't come home as planned we received another two nights in Bali for free and with resort meals provided. All organised by SA without us having to do a thing.
The only negative was another two nights of Bali shopping!
My parents on a trip to the US last year had a flight cancelled for no reason and no compensation from the US carrier...not even help finding emergency accomodation for the tour group.