Here is a quote from Phuket newspaper re SA customer service and website statements:::
Absolute rubbish my partner, son and eldery inlaws are all stranded in Phuket since thursday Strategic have made no effort to contact them or any passengers. Haven't even bothered to send a representative out and all their dirty work is done thru the poor hotel staff. nNot only that they drag everyone from the hotel to the airport getting everyone's hopes up several times just to make them wait 5 hours and then are told plane is delayed and after a few more hours of waiting canceled.nAppalled how Strategic have handled the whole situation and I'll be making sure I never recommend anyone fly Strategic
Robert, Sun 19 Jun, 2011 9:45 am