Actually got through to JQ Res for a passenger tonight - about the 15th try and a 1 and a half hour hold which is the realms of accepability in the circumstances.
Out of adversity comes learning. The lady did a good job within her parameters.
One can ask no more than that.
I firmly believe the jobs in Res, Engineering and onboard crew should never be sourced offshore but in this instance they got it well and truly right.
If I had not bagged out what I didn't think should exist I would have said nothing.
These people deserve a living. They do not deserve a living over and above our people thouigh.
Wake up Jetstar and Virgin domestic.
British Airways has lost the smell of curry after realising the Mumbai call centre was as useful as a barbed wire tampon and American has pulled Manila for a Brissy number.
All is great until it went ashen faced.
Slap the accountants making these decisions - NOW and hard.
Best all.
EWL
Last edited by Eastwest Loco; 15th June 2011 at 14:51.