To be fair to the staff at T5, it can be very good sometimes as has been highlighted by Flyer70; it is only occasionally that it is not good and it is vastly better than it was a couple of years ago now that this new provider has taken over.
I do find it strange though when the passengers are asked to walk up the jetty because the staff member says it's too steep for them to push up. I think maybe the company should provide a few electric chairs for these steep jetties or choose staff that are able to do the job more effectively.
JWP, Your experience of the staff member saying that you only need assistance if you turn up in a chair or crutches is outrageous! How can that man know if you had a breathing problem or a heart condition etc. and could only manage short walks!