“It would be something like an Australian version of Southwest - but different.
....."managers" working at the coal face with their people at least once a week would be part of it.”
Sunfish, your implication that QF can adopt a Southwest Airlines approach to the workplace by simply changing the way managers behave.
This would be almost as difficult as changing the way the employees behave.
Good luck getting crusty old captains to load bags on tight turnarounds in the rain. And we already know how ozmates feel about self-funded type training.
The change you seek would only occur with a dramatic shift in mindset from both sides.
Let me know how it goes.