Well Said. AJ hates his staff almost as much as he despises his clients. I used to work for jokestar in the early days, and his miss management of staff taught me exactly how not to treat my own staff.
Thanks for the lesson AJ, and to all you Qantas people, I am sorry but you cannot win against such an evil power.
Good managers know that staff are their biggest asset.
AJ I have a book for you -- go read Good Boss Bad Boss. You might learn a thing or two.