Dear Alan,
It is NOT the fault of the workers. Pathetic! Take some responsibility for your actions. Gutless!
Stand up to the Chairman and let him know that this is not a mine site. This is a customer service industry and you need your employees working with you. Then again, via engagement surveys I think you have worked out that you lost most of them already.
It is time to go, Leigh and Alan (YOU are the weakest link!!!)
Last edited by What The; 11th June 2011 at 01:19.