Yup, I reckon BT only have about two things going for them :
1/ Good core stock to have in your share portfolio, nice and safe !
2/ At least you get a prompt reply from the CEO when you email him. Of course it's BT so there's still no guarantee your problem will be resolved, but I think they do deserve some kudos for forcing the big cheese to reply to emails from the punters and not just send automated trash back.
(Disclaimer: please don't go buying stock because I said so, do your own research, stocks may go up as well as down etc. etc.)