Originally Posted by
Fareastdriver
Tha Saga continous. Today. out of the blue, was a debit in my bank account iniated by Virgin Media. The one that was paid last month was the last one on my old contract and had, as had the previous payments, been forwarned by an email. There was no warning email this time; they just took the money.
On the blower to Virgin. I explained in words of one syllible that I was on BT broadband as from 7th April and also with the telephone. "You have not taken up your Mac No, so the account is still running. BT could not have told us that they were taking it over."
That seemed a strange statement to me as the line is owned by BT and I cannot see how they could charge me for a service when they have been disconnected from my telephone line by BT.
On the blower to BT. Lots of to-ing and fro-ing between operators but eventually it got too difficult and that they would phone me back before 17.00 hrs. It is now 17.10hrs.
Watch this space.
Maybe Virgin would like to explain how you're using BT broadband on the same line WITHOUT them having used the MAC code.
This is still Virgin's issue, IMHO.
Originally Posted by
Fareastdriver
With respect as far as I know whoever you have as a broadband supplier they have to get BT to fix the telephone line if it goes wrong. Logic would suggest the BT would prioritise their customers first.
Logic and BT are phrases that should never be used in the same sentence.
Firstly, BT is not just one company, but a bunch of separate companies that cross-charge. Oftel (or whoever they call themselves now) forbid BT Retail (the idiots with call centres) from getting priority service from BT Wholesale (the company that looks after the wires themselves).