I see your point Prado. BUT for the sake of $10 a sector my Corporates prefer us to have the nosebleed rather than tie their staff up for ages fighting with the Commodore 64 that Jetstar use.
One would think that if you are going to have "sales" that you would have a system capabale of coping with the demand and it takes forever even in non "sale" times to get an itinerary on your email.
Second rate in anybody's books and I struggle to understand why you softly defend this. It is bad for the Airline, it is bad for those who chase the sales and it is a total negative for our high yield Star Class clients when you cannot get them an answer in a timely fashion.
If you need a booking straight away and want to get the pertinent docs off to a passengser what do you think we as Travel arrangers are going to default to on multi carrier routes? Apart from the crappy no commission and add it at the coal face approach which is negative 1, there are all the other black holes like non connectivity with bags which DJ offers on a limited (not all possible flights) basis and a call centre and system that does not even recognise the fact that HNL is the other side of the date line that nobody ever bothered to tell them about.
It is alll about delivery Prado, wether it be an itinerary or service.
I may only be a mere ticket issuer but I do know that service is everything. If an airline cannot in quick course deliver the basic instrument of travel via the system they push people towards then they are failing in my book.
Don't patronise Prado.
It ill befits you.
My Corporate clients book their private travel with us too as do our local leisure clientelle.
My pet hate is a system that does not perform correctly and Jetstars does not. That was the point of the post. A heads up.
EWL