Jetstar reservations system goes pearshaped - AGAIN!!!
Well sportsfans, it has happened again.
The Jetstar online booking engine has been dodgy to unavailable for the last 36 hours.
I have been waiting for copies of a revised itinerary for a client for over 12 hours now and can't even get onto the system at the moment.
My office manager was on hold for over an hour today to get the Asian call centre (nice one Jetstar - why not employ Asians who know nothing -don't start me!) to regenerate an itinerary which still hasn't arrived.
We are told on a regular basis that the itinerary may take up to 24 hours to arrive.
WHY!!!
For God's sake. I get itineraries from Flybe within 30 seconds.
It would appear that the Asia/Pacific leading low cost carrier is using a Commodore 64 as its booking engine.
This is extremely frustrating and costing us alleged Travel Professionals time and effort and not endearing the brand to us at all. Low cost carrier bookings are a necessary evil that one should be able to finalise and hand off the documentation then get on with something else.
Does anyone involved with JQ know why this amateur hour performance is going on?
Their reservations system is as reliable as a Russian watch movement.
Best all
EWL