I did not see the programme to which you refer. The principle that it refers to, i.e keeping your staff on side is surely one which applies across many professions. The trouble is that many senior management see employees as nothing more than numbers on a balance sheet - which is what I guess they are at the end of the day. Trouble is that this approach will always fail to get the best from them and lead to industrial strife. There is another UK airline out there that probably has the worst pilot morale / welfare problems in the industry. Nearly all of this has been driven by management incompetence and failure to lead.