Nobody is arguing the merits of bias of a company, what do you suppose
PR departments and marketing are for?
Now as for a customer, a dissatisfied one would have little reason to laud, would they not? A restaurant doesnt get a five star review for serving cold duck.
When Mr Cox decides to make a career out of maligning a company on all fronts, which is crystal clear if you take even a half hearted approach to a little historical research on his journalistic "contributions", my opinion is of little significance. Anyone with an iota of insight can read any given piece of his and detect a tongue-in-cheek disdain for anything related to Bell/Textron, the V22 usually his favorite whipping boy.