I'm with you, UTR, and have written to the Mods to ask why the thread was closed. Am most interested in their justifcation seeing there was nothing other than reasonable replies throughout and with the examples serving to strengthen your point re customer service.
In the environment where every customer counts it seems QF are doing their level best to send that customer elsewhere. They seem to have lost sight of the fact that each dollar in their coffers is a dollar denied to the opposition. However if by their short sighted policies they drive their customers to the opposition - well, it doesn't need Einstein to work that one out!!!